The Independent
Questions of Cash: ‘My laptop went wrong during warranty, but I can’t get it repaired’: The Independent
Q. We purchased a laptop online on 1 January 2009 from Portable Universe. In October we experienced problems with the laptop screen and contacted the company. It issued a returns number and an address to send it. The computer was still operational - the screen flickered occassionally - and as we are teachers and use [...]
Questions of Cash: ‘Flight time was changed and we didn’t know!’: The Independent
Q. We booked a holiday in September last year through Expedia, flying EasyJet. The outward flight from Luton to Krakow with EasyJet was fine. We stayed in Krakow for five nights. We were worried that heavy snow might cause our return flight to be cancelled, so we checked the EasyJet website and found our flight [...]
Questions of Cash: ‘Santander compensation was pitiful’: The Independent
Q. I have banked with Abbey - now Santander - for over 14 years, but I recently transferred to NatWest using a switching service which made contact with all my direct debits including, they claimed, for my Santander loans. But Santander wrote to me saying it had not received loan repayments. NatWest said it had [...]
Questions of Cash: ‘Can NHS claim back my pension overpayment?’: The Independent
Q. I received a letter from the NHS pension fund last July stating that my last NHS employer had notified them of a change to my total pensionable pay at retirement. This meant that my monthly pension was being reduced and that I had been over-paid on my lump sum and monthly pension amounting to [...]
Questions of Cash: ‘First the flood, then the bill’: The Independent
Q. We had a flood in our housing association flat while away at Christmas. The tap had dripped, causing the sink to fill. It turned out the overflow was blocked, so the excess water could not drain away. I am sure I had turned the tap off. The housing association’s plumber changed the washer, but [...]
Questions of Cash: ‘BG left me without heat’: The Independent
Q. I read the problem of the reader left without heating during the cold spell (Questions of Cash, 23 January). I have a warm air central heating system using a gas burner. It is maintained under contract by British Gas Homecare. An engineer called in December because I was worried about its reliability. Initially he [...]
Questions of Cash: ‘I don’t want Lloyds to close my accounts!’: The Independent
Q. Lloyds wrote to me in November, stating it was closing all my accounts. I have been with Lloyds for 12 years, have a overdraft facility, always been in credit and always had £5000 to £17,000 in savings with them. I called the closure unit who said they were within their rights and did not [...]
Questions of Cash: ‘We have been left living in sub-zero temperatures’: The Independent
Q. My fiance has a Barclays premier account, for which we pay £20/£25 a month. It includes cover for various things, including boilers and parts. On 22 November we had a problem with our boiler and called Barclays, which sent out an engineer from another company. They temporarily fixed it, but had to order parts [...]
Questions of Cash: ‘Credit card transfer left me with fees and interest to pay’: The Independent
Q. I have an MBNA BMI credit card. In October and November I transferred £4,400 to it from other credit cards, paying a 3 per cent transfer fee. I have since paid-off my monthly transactions, leaving what I thought was an interest free balance to ride. But MBNA allocates payments received against the interest free [...]
