The Independent
Questions of Cash: Bank blames airline, airline blames bank: The Independent
Q. I bought air tickets on KLM’s website, using my Barclays’ debit card. But a different amount was taken from my account than was shown as the value of the transaction. This led to my account being noted as having a transaction pending of £1,000 – preventing me withdrawing funds from the account. I had [...]
Questions of Cash: ‘Why did Scottish Power need to track me down, for £149?’
Questions of Cash: ‘Why did Scottish Power need to track me down, for £149?’
Q: I have held 400 Scottish Power shares for several years. Scottish Power was recently acquired by Iberdrola. Apparently I was written to, asking whether I wished to sell my shares, but I cannot recall receiving such a letter. I have now [...]
Questions of Cash: I want unfair bank charges refunded: The Independent
Questions of Cash: I want a refund for these unfair overdraft charges
By Paul Gosling
Saturday, 25 October 2008
Q. Credit card fraud led to me receiving a £2,000 American Express bill. AmEx told me to cancel my direct debit with my bank, Alliance & Leicester, to avoid this payment being processed. I tried to cancel using A&L’s [...]
Questions of Cash: ‘Vodafone made me go overdrawn’: The Independent
Questions of Cash: ‘My bank charged me for going overdrawn – but it’s Vodafone’s fault’
By Paul Gosling
Saturday, 18 October 2008
Q. Vodafone incorrectly changed my tariff, which generated an extra £75 on my next bill. As I was not expecting this, there were insufficient funds in my bank account, so I was charged £135 by my [...]
Questions of Cash: Exchange commission kept me dangling for refund: The Independent
Questions of Cash: ‘Exchange rates left me dangling on earrings refund’
By Paul Gosling
Saturday, 11 October 2008
Q. In Copenhagen in March, I wanted to buy some earrings from Magasin du Nord. I asked the price, and thought the assistant said 1,100 krone (£105). After the debit card payment was processed, I realised the price was actually [...]
Questions of Cash: ‘Why should I pay delivery costs for a rejected sofa?’: The Independent
Questions of Cash: ‘I had to pay delivery costs for a sofa I don’t want’
By Paul Gosling
Saturday, 4 October 2008
Q. I ordered a leather sofa from English Sofas, which was ripped during delivery. This was spotted by the delivery workers, who took the goods directly back to the suppliers. I cancelled the order because if [...]
Questions Of Cash: ‘I went hungry when A&L bungled my wage cheque’: The Independent
Questions Of Cash: ‘I went hungry when A&L bungled my wage cheque’
Saturday, 27 September 2008
Q I paid a wage cheque for £600 into my Alliance & Leicester bank account in early April. A mistake in the branch caused this amount to be shown on my account as a debit instead of a credit. This took [...]
Questions of Cash: ‘Abbey keeps charging me for its mistakes’: The Independent
Questions Of Cash: ‘Abbey keeps charging me for their mistakes’
By Paul Gosling
Saturday, 20 September 2008
Q. My salary is paid into my bank account on the 15th of each month. My mortgage lender, Abbey, has changed the collection date on my mortgage to the 14th of the month. Abbey says it changed the collection date when [...]
Questions of Cash: ‘Come on Lloyds: where’s my debit card?’: The Independent
Questions Of Cash: ‘Come on Lloyds, all I want is my debit card’
By Paul Gosling
Saturday, 13 September 2008
Q In May, I opened an account with Lloyds TSB. I am still waiting for the debit card, in spite of more than 30 phone calls and three formal complaints. Without a debit card I have to withdraw [...]
Questions Of Cash: ‘I was broke, but my bank still charged me’: The Independent
Questions Of Cash: ‘I was broke, but my bank still charged me’
By Paul Gosling
Saturday, 6 September 2008
Q. I was a subcontracted carpenter when business dried up unexpectedly and I found myself in the middle of London with few prospects and no money. I had to write cheques to survive. I was desperately seeking work, put [...]
