The Independent
Questions of Cash: The Independent
Q. Last month, we had a water leak. We have paid HomeServe for years and never claimed. We rang them and at first they said they were not responsible. We rang a plumber, who verified the leak was their responsibility. While he was there, we rang HomeServe again, who told us to pull out our [...]
Questions of Cash: The Independent
Q. A skip lorry hit my car while I was driving it In February. There were no personal injuries, so we merely exchanged details as there was a dispute over who was at fault. No witnesses stopped at the scene. I informed my insurance company, Hastings Direct, and my vehicle was repaired under the terms [...]
Questions of Cash: The Independent
Q. I invested £21,000 in a two year fixed rate bond with the Cheshire Building Society, which matured on 29 September. I returned a form requesting that the balance be paid into my Co-operative Bank current account. I received a letter from the Cheshire confirming this arrangement. The following day I received a letter saying [...]
Questions of Cash: The Independent
Q. I have had an AXA PPP Cash Back Healthcare policy for about 10 years. I made a claim in May 2009 for a Wellman health check at my private GP practice. AXA PPP paid half the cost in accordance with its policy. But after I had an identical Wellman health check at the same [...]
Questions of Cash: The Independent
Q. I have a Personal Pension Plan with Aviva that I want to activate. I have been made redundant from my teaching post and became 61 in February. Aviva sent me a ‘Retirement Illustration’, but as I have some minor medical conditions my advisor suggested I should fill in the medical form Aviva sent [...]
Questions of Cash: The Independent
Q. I have a Personal Pension Plan with Aviva that I want to activate. I have been made redundant from my teaching post and became 61 in February. Aviva sent me a ‘Retirement Illustration’, but as I have some minor medical conditions my advisor suggested I should fill in the medical form Aviva sent [...]
Questions of Cash: The Independent
Q. Egg has reduced my credit limit from £9,200 to £2,100. When I queried this, I was told this would be because of my credit rating and that I should contact Experian to find out more. I subscribed to Experian and discovered that my credit rating was 999 and there were no adverse entries [...]
Questions of Cash: The Independent
Q. In May I asked you to help me with a default report on my credit record file, which you were unable to get amended. But the reason for the default was that I borrowed £10,000 in 2006 from HSBC, which I could not afford to repay. That was because I was made redundant just [...]
Questions of Cash: The Independent
Q. I won £25 on a premium bond in June. The cheque from National Savings and Investments was paid into my NatWest account on 17 June. On 22 June NatWest wrote to me saying the cheque had not been cleared – it had bounced. I was promised it would be represented. After 10 days I phoned and was [...]
Questions of Cash: The Independent
Q. On checking my credit card account I discovered that CPP has automatically debited my credit card for the last 11 years for an ID card protection policy, while sending policy renewal letters to an address that I moved from in 2000. My cards don’t seem to have been protected at all - being registered at [...]
