Q. We bought a Hotpoint washing machine and matching tumble dryer in 2013. On 3 February this year we received a letter dated 13 January telling us that our tumble dryer was subject to a recall as it is at risk of fire. I registered on the website and I was told that our machine […]
Q. I have offshore bank accounts in the Isle of Man with Lloyds Bank International. It has now frozen my accounts for the last two months and prevented me accessing my life savings of about £62,000. It has failed to give me any explanation for this. I have complained twice and both times this has
Q. My wife made a claim on her BUPA health insurance policy in January, for her hospitalisation in April last year. She was in hospital for six nights, so under the terms of our policy she is entitled to £200 per night: £1,200. This claim has still not been honoured and the eight week window
Q. I have 18 old Abbey National Citicorp travellers’ cheques, with a total face value of $850. In April 2014 I read in Questions of Cash that Santander would cash Abbey National Citicorp travellers’ cheques. But when I went to my local Santander branch I was told that there would be a £10 charge per
Q. I own a 2011 VW Golf 1.6 Tdi Match DSG which I purchased in August 2014 with 30,000 miles on the clock and a full service history. I have since used the car to commute and it now has a mileage of under 60,000. Last September the car started showing a warning light. Neither
Questions of Cash’s three year struggle with a rogue plumber in Bedford began when reader AS of London was charged £1,058.40 for a half hour visit to turn off a stopcock. Water was rushing through a ceiling, so the reader called London Emergency Plumbing. It claimed the charge was correct and that a plumber had
Q. We have held current accounts with HSBC, Barclays and Lloyds for more than 30 years. We sold a lot of household furniture and antiques for cash and have about £15,000 to pay into our accounts. But we are concerned that the banks may not accept this, because of money laundering regulations. We do not
Q. I have received horrible service from Vodafone. I placed an order for an iPhone 6S, since when I have been on the phone with Vodafone for a combined six hours, with no resolution in sight. I ordered the phone on a Saturday and was promised I would receive it the following Tuesday. I called
Q. I received a new Nationwide credit card in September 2015. I had not used it for a very long time, so I cancelled it on 5 October and cancelled my direct debit. I destroyed my card and my partner did the same with his. On 30 October I received a notice that as my
Q. I hired a van from Europcar last August. Some scratch damage took place to one side of the vehicle while parked. I was unaware of this until I returned the van, but accepted responsibility. As I hadn’t taken out any excess protection, Europcar retained the excess of £1,000. I expected the repair would cost
Q. I have a bank account with Banco Santander in Spain, which I want to close. I was initially told that I could only close the account by attending the branch in person. I have no intention of travelling to Spain just to close a bank account. In the meantime, account fees and interest caused
Q. I booked a truck for three days in New York, through Avis.com. Avis charged me twice for this. After I enquired about this, Avis cancelled the booking. Avis still has my money – which has maxed-out my credit card. DH, London. A. When we took this up with Avis, it claimed everything had already