The Independent
Questions of Cash: The Independent
Q. In October 2008 I bought a secondhand Chrysler Grand Voyager, paying an extra £1,000 premium for a three year policy from AA Warranty. I have enquired about making a claim and was referred to Motorway Direct. When I phoned I was held for over an hour, at which point I hung up. The phone [...]
Questions of Cash: The Independent
Q. I am an engineering student on work placement. I am on a £20 a month mobile phone plan with Three, entitling me to an internet allowance capped at 2 GB. I moved house in April, forcing me to rely on the mobile as a wireless tether for wifi connections on my computer. But without [...]
Questions of Cash: The Independent
Q. I had a Post Office Travel Money Card, which contained a balance of €140.19 when it was withdrawn at the end of last year. I was given a refund of £108.67, which used a very poor exchange rate. I have complained to the Post Office, but it has rejected my argument. CV, Cirencester.
A. [...]
Questions of Cash: The Independent
Q. I am visiting my daughter in New Zealand for two months during this winter. As a requirement of our household insurance policy with Churchill, we are required to turn off all services – gas, electricity and water. This would disable our burglar alarms and the central heating, risking frozen pipes. MB, by email.
A. A [...]
Questions of Cash: The Independent
Q Just over five years ago I went to my bank, HSBC, to ask for a loan to support my university course costs. A loan for £10,000 was approved: the cost of this rose significantly when interest and loan protection insurance was added. I was told by HSBC’s staff that the insurance would cover me [...]
Questions of Cash: The Independent
Q. In August last year I bought a 5 star warranty from Nationwide Autocentre to cover my VW Touareg. The vehicle had 65,000 miles on the clock and I was aware parts would be expensive if I had a breakdown. Two weeks ago the car broke down, at 80,000 miles and the AA towed us [...]
Questions of Cash: The Independent
Q. I have a NatWest current account that I have used for a few months, from which my car insurance direct debit was paid out each month. When I cancelled my insurance I stopped using the account, which went overdrawn by around £44. I forgot about this as I have never used the account [...]
Questions of Cash: The Independent
Q. Scottish Power has been reported as putting up its electricity prices by 10 per cent from 1 August 2011. I checked the increases to my tariffs and according to my calculations, there will actually be rises of 26 per cent on the first 225,000 units used; 45 per cent extra on day units; and [...]
Questions of Cash: The Independent
Q. I was insured with Budget for buildings’ insurance for three years. In December last year I told them we were moving house and that I needed the insurance to be transferred from the date of exchange for our new house. My policy was duly amended by Budget. In January we moved into our [...]
Questions of Cash: The Independent
Q. In 2006 Abbey accidentally associated my address with the account of someone else with a similar name, who was £408.66 overdrawn. I lived near High Wycombe and the other person had at address in Stourport-on-Severn, but we both had ‘Deedsafe’ accounts. My branch realized there had been a mistake and promised it would be [...]
