The Independent

Questions Of Cash: ‘I went hungry when A&L bungled my wage cheque’   Saturday, 27 September 2008 Q I paid a wage cheque for £600 into my Alliance & Leicester bank account in early April. A mistake in the branch caused this amount to be shown on my account as a debit instead of a […]

Questions Of Cash: ‘Abbey keeps charging me for their mistakes’     By Paul Gosling Saturday, 20 September 2008 Q. My salary is paid into my bank account on the 15th of each month. My mortgage lender, Abbey, has changed the collection date on my mortgage to the 14th of the month. Abbey says it

Questions Of Cash: ‘Come on Lloyds, all I want is my debit card’ By Paul Gosling Saturday, 13 September 2008 Q In May, I opened an account with Lloyds TSB. I am still waiting for the debit card, in spite of more than 30 phone calls and three formal complaints. Without a debit card I

Questions Of Cash: ‘I was broke, but my bank still charged me’     By Paul Gosling Saturday, 6 September 2008 Q. I was a subcontracted carpenter when business dried up unexpectedly and I found myself in the middle of London with few prospects and no money. I had to write cheques to survive. I

Questions Of Cash: The ‘co-operative’ bank that failed to deliver when it was really needed     By Paul Gosling Saturday, 30 August 2008 Q I have had a bank account, credit card and debit card with the Co-operative Bank for many years. I am now in the Philippines, a trip about which I pre-advised

Questions Of Cash: On track for a refund at First Great Western     By Paul Gosling Saturday, 23 August 2008 Q. I bought eight rail tickets from the First Great Western ticket office at Stroud station in March to be used for a holiday with friends a month later. I didn’t notice at the

Questions Of Cash: You’re a smarter investor if you can close Alliance & Leicester’s accounts   By Paul Gosling Saturday, 16 August 2008 Q. I have written to Alliance & Leicester three times with no reply. My son had a “young worker” account that A&L changed to a premier current account, despite his already having

Questions Of Cash: When Tesco’s bills seem not to add up     By Paul Gosling Saturday, 9 August 2008 Q. A few weeks ago I placed an order with Tesco’s online grocery service. There was an error in the pricing and I was charged more than 10 per cent over the prices stated online.

Questions Of Cash: ‘I have been unable to transfer money’     By Paul Gosling Saturday, 2 August 2008 Q. I opened a Lloyds TSB cash ISA in April and arranged to transfer £11,903 from my 30-day Tessa-only ISA at the Britannia Building Society. Ten days later, Britannia asked me to call at a branch

Questions Of Cash: L&G resolute over lack of will power   By Paul Gosling Saturday, 26 July 2008 In December 2007 I told Legal & General to cash the investments held by myself and my husband, for whom I hold power of attorney (POA). After months of phone calls and letters I obtained the money

Questions Of Cash: With set-top TV boxes, Sky sets the limits…     by Paul Gosling Saturday, 19 July 2008 Q. I have a Sky TV package, which gives me a second Sky set-top box for £10 extra a month – £45 in total – allowing me to watch Sky on two TVs in my

Questions of cash: NPower pays up for its broken promises     By Paul Gosling Saturday, 12 July 2008 I have been away from home for a period and my direct debit payments to NPower have led to me overpaying £750 for electricity and £100 for gas. I phoned NPower repeatedly, but my promised refund