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Q. I hired a car from Europcar in September last year to travel from Penzance to Cardiff.  The clutch failed about 25 miles from home at 7am on a Sunday morning.  My wife picked me up and the AA recovered the car for delivery to the Europcar office in Penzance.  Two days later Europcar charged […]

Q. I placed an order last October with Blackberry for its PRIV mobile with protective leather case, pre-paying £603.99 by PayPal.  It arrived mid-November, but I did not like it.  I contacted Blackberry within 48 hours by e-mail, which agreed it could be returned and I would be sent a refund. I used a returns